ISO 9001 certification

Ensuring quality in every step of EMS services

ISO 9001 certification is an internationally recognized standard for Quality Management Systems (QMS). It provides a framework to manage and improve processes to consistently meet your requirements and regulations. Acquiring ISO 9001 certification signifies that an organization follows a robust and globally recognized approach in maintaining high-quality standards in its operations, processes, and services. ISO 9001 underscores our commitment to continuous improvement and maintaining the highest quality standards in medical repatriation services. Read more on the website from TUV.


The assurance of quality

ISO 9001:2015 focuses on a specially designed model called 'Plan-Do-Check-Act,' a process for testing, analyzing, and improving any service a company provides. This model ensures that EMS adheres to the highest standards in medical repatriation services.

Patient safety is always our top priority, we leave nothing to chance.

  • Being safe, secure and ready: we rigorously test and analyze our systems to ensure everything is ready for the next transport, including vehicle maintenance, equipment checks, and medical personnel qualifications.

  • Handling first contact: from the moment you contact us, we have a well-defined plan in place to gather essential information and quickly understand your case.

  • Caring for patients: our team reviews all details and verifies them before starting the transport, ensuring nothing is overlooked.

  • Follow-up: our service doesn't end upon reaching the destination. We hand over the client to the new clinical team, follow up and would like to hear your feedback.

Why ISO 9001 matters to EMS

EMS places quality standards at the core of everything we do, from the moment you first contact us to the point where we safely deliver you to your destination. Our comprehensive service is meticulously designed to take care of you at every stage:

Bed-to-bed service

We provide transportation that cares for you throughout the entire journey, from the pickup point to your home or hospital bed.

Swift communication

You can contact us 24/7, quotes are often delivered within 30 minutes.

24/7 doctor-on-call

An experienced medical director is available by phone during all transports, in addition to the medical team on board.

EMS medical team

Our in-house paramedics and doctors are available at short notice for many international journeys.

EMS Ambulances

We maintain a fleet of road ambulances at our European headquarters, fully equipped for long-distance repatriations.

Exemplary aftercare

A comprehensive handover to your destination's medical team ensures that everything is in order, with a follow-up to monitor your progress.

At EMS, we understand that every detail is immensely important in ensuring your safety and well-being during your journey with us.

Quality is our promise, and ISO 9001:2015 certification is our guarantee.

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